Terms of service
1. Overview: Welcome to Eluné. The terms "we", "us," and "our" refer to Eluné. This website (www.shopelune.in) is operated by Eluné and powered by Shopify. By visiting our website or buying from us, you agree to these Terms of Service, along with our Privacy Policy, Refund Policy and Shipping Policy. If you don't agree, please don't use this website.
2. Eligibility By using this website, you confirm that you are at least 18 years old, or that you are using it with the permission of a parent or guardian.
3. Products: We sell scented and decorative candles. We try to show our products' colours, sizes and details as accurately as possible, but because they are handmade, small differences in colour, shape or finish can happen and are not considered defects. Product images are for illustration only.
4. Candle safety: Candles involve an open flame. Never leave a burning candle unattended, keep it away from children, pets and flammable items, and always follow the care instructions provided. Eluné is not responsible for any damage, injury or loss caused by misuse or unsafe use of our products.
5. Pricing and payment: All prices are in Indian Rupees (INR). We may change prices at any time without notice. Shipping charges are calculated at checkout. We may refuse or cancel any order, for example, if a product is out of stock, there's a pricing error, or we suspect fraud. If we cancel a paid order, we'll let you know by email.
6. Orders and cancellations: You can cancel your order within 1 day of placing it, as long as preparation hasn't started. Once preparation has started, the order can't be cancelled.
7. Shipping: Once your order is accepted, it is usually delivered within 7–10 business days. See our Shipping Policy for full details.
8. Returns and replacements: We do not accept returns or offer refunds. Damaged, defective, or wrong items are replaced free of charge only if reported within 48 hours of delivery with a complete, unedited unboxing video. See our Refund Policy for full details.
9. Accuracy of information. We may occasionally have typos or errors in product descriptions, prices, or availability. We may correct them and update information at any time without notice.
10. Intellectual property. All content on this website, including our name, logo, images, text and designs, belongs to Eluné. You may not copy, reuse, or sell any of it without our written permission.
11. Prohibited use. You agree not to use this website for anything illegal, to upload harmful code, to collect other users' information, or to interfere with how the website works.
12. Limitation of liability To the extent allowed by law, Eluné is not liable for any indirect or unexpected loss or damage arising from the use of our website or products. Our total liability for any order will not be more than the amount you paid for it.
13. Privacy Your personal information is handled according to our Privacy Policy.
14. Changes to these terms We may update these Terms of Service at any time by posting the new version on this page. By continuing to use the website after changes are posted, you accept them.
15. Governing law. These terms are governed by the laws of India. Any disputes will be handled by the courts of Surat, Gujarat.
16. Contact us: Eluné, Vastu Luxuria, Jain Temple, New Magdalla, Surat, Gujarat 395007, India; support@shopelune.in