Shipping policy

Thank you for shopping with Eluné! Here's what to expect once you place your order.

Delivery time: Once your order is accepted, it will be delivered within 7–10 business days (excluding Sundays and public holidays). Remote areas may take a little longer.

Shipping costs: Shipping charges are calculated at checkout based on your delivery address and the shipping method you choose.

Order tracking: You'll receive an email with tracking details once your order ships, so you can follow it to your door.

Delays: Occasionally, deliveries may be delayed by weather, courier issues, or other events outside our control. If your order is taking longer than expected, please reach out, and we'll help.

Damaged in transit: If your order arrives damaged, please see our Refund Policy. We can offer replacements only if you report it within 48 hours of delivery with a complete unboxing video.

Contact support@shopelune.in