Refund policy
At Eluné, every candle is carefully checked and packed before it leaves us. Because candles are delicate, personal-use items, we do not accept returns, and we do not offer refunds once an order has been delivered.
Damaged, defective, or wrong items: If your order arrives damaged, defective, or you receive the wrong item, we'll replace it free of charge. To request a replacement:
- Contact us within 48 hours of delivery at support@shopelune.in.
- Share your order number along with a complete, unedited unboxing video showing the sealed package being opened.
An unboxing video is compulsory. Replacement requests without an unboxing video will not be accepted.
Once we've verified your request, we'll ship a replacement at no extra cost.
Cancellations: You can cancel your order within 1 day of placing it, as long as preparation hasn't started. Once we've started preparing your order, it can't be cancelled.
Contact Eluné, Vastu Luxuria, Jain Temple, New Magdalla, Surat, Gujarat 395007, India, support@shopelune.in